Responsible Gambling

We are committed to safer gambling and to helping customers keep play enjoyable and under control. At Luckymister we prioritise player safety, clear tools and straightforward support so you can manage your activity and take a break whenever you need to.

Our player protection principles

We promote responsible play through clear information, easy-to-use account controls and responsive support. We aim to prevent underage play, to identify risky behaviour early and to offer practical options for anyone who wants to limit or pause their activity.

Activity-control tools

We provide a range of in-account tools so you can tailor your access and spend. These tools are available from your profile or by contacting our support team and are designed to be quick to set up and simple to change.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately once confirmed and can be lowered at any time. Increasing limits may include a short cooling-off period for your protection.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps keep play within affordable bounds by limiting how much you can lose over a day, week or month.

Time limits and session reminders

Use session time reminders to receive a prompt after a set period of play. You can also set automatic session time-outs and daily play limits to help manage how long you spend on the site.

Self-exclusion and account breaks

If you need a longer break we offer self-exclusion options. You can choose a short cooling-off period or a longer exclusion. During self-exclusion your access to the account will be restricted and we will remove most marketing contact. To start self-exclusion use your account settings or contact [email protected] and our team will help you complete the process.

Recognising signs of problem gambling

Common warning signs include chasing losses, neglecting work or family, borrowing money to play, hiding activity or feeling anxious about gambling. If you notice these changes in yourself or someone close to you, consider using one of our control tools or seeking professional advice.

Practical tips for staying in control

Set and stick to deposit and time limits, use session reminders, only gamble with money you can afford to lose and avoid gambling when stressed or upset. Make use of account tools before play and review your activity regularly to spot changes early.

Professional help and support organisations

If you need extra help, please contact a recognised support organisation. In the United Kingdom you can find advice and confidential support from BeGambleAware, GamCare and national NHS services. For immediate assistance or to discuss account controls, contact our team via live chat or email at [email protected].