Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can use live chat for immediate answers, email for documentation or call us for urgent enquiries. We handle account verification, withdrawals, payment queries and bonus questions and will update you as we investigate any technical problems. Tickets include a reference for follow-up so you can track progress and get a clear resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account and verification help) |
| General enquiries | [email protected] (payments, licensing queries, press) |
| Affiliate enquiries | [email protected] (partnerships, commissions and tracking) |
| Phone | +44 20 7946 0832 (lines open for urgent enquiries) |
| Working hours | Mon-Fri, 09:00-22:00 |
Email Assistance
For detailed requests, account issues or when you need to send documents, email is the preferred contact method. Please write to [email protected] with a clear subject line, a brief description of the issue and up-to-date contact details to avoid delays. Attach any relevant screenshots or ID documents and allow 24-48 hours for a full response from our team.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, with live chat replies often within minutes and email requests usually handled within 24 hours. More complex issues, such as verification or payment investigations, may take longer depending on the case and required checks. We will keep you updated while we work on your request.
Feedback
We welcome your feedback, suggestions and ideas to help us improve Luckymister. If you spot an issue, have a feature request or a thought on how the site could work better, please get in touch. Every message is reviewed carefully by our team and used to shape updates, fix problems and make the experience clearer and more enjoyable for all players.